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Clients

By understanding, anticipating and responding to client needs we aim to build secure, sustainable and mutually valuable relationships and create lasting client satisfaction.

Strategic priorities

Quality of service:

Our industry experience allows us to better understand our customers' own strategic objectives and enables us to design, fabricate and construct structural steelwork solutions to support these objectives.

Innovative engineered solutions:

The world of work and industry are constantly evolving, in response, our teams strive to be habitually innovative. Our engineers are known for their remarkable ingenuity, consistently pushing boundaries to create better buildings.

Achievements in 2022

Delivered over 100 projects during the year in the UK, Ireland and continental Europe in diverse market sectors, including industrial and distribution, stadia and leisure, transport infrastructure, data centres, nuclear and commercial offices.

Further strengthened our relationships with key clients to ensure that when certain construction programmes were delayed and disrupted due to supply chain challenges or when inflationary pressures stretched existing budgets, our operational delivery capabilities allowed us to help them deliver changes to these programmes more quickly and efficiently.

Our preferred and predominant two-stage and negotiated procurement routes has helped significantly by allowing early collaboration with the client and supply chain and providing increased price and programme certainty.

We have continued to develop and deepen our relationships with the clients of DAM Structures, which by their nature has allowed us to establish relationships at an earlier stage of the project life cycle than the Group, in the past, would typically have become involved.

During the year, we continued to collaborate with several clients, attending workshops in areas such as sustainable procurement, low embodied carbon steel, and material passporting. Early engagement with clients remains vital in reducing the embodied carbon in the structures we build, an important part of our journey towards net zero.

Continued to build new client relationships across the UK and Europe, resulting in further opportunities, including in smaller projects in the UK.

Objectives for 2023

Continue to deliver a quality, safe and efficient service to our clients.

Focus on opportunities to improve client satisfaction and retention and develop strategically important relationships with existing and new clients in our target markets in support of our growth plans.

Continue our focus on engineering efficiency, including looking at new and innovative ways of working, our approach to drawing and design, and the optimisation of engineering software.

Strive to secure work, where possible, through partnerships, framework arrangements or repeat business.

Build relationships with a wider client base as we continue to extend our new modular product ranges, further enhance our 'Severstor' and 'Rotoflo' product offerings and through the increased cold rolled steel products offered by our joint venture, CMF.